What if I don't like it?
Authentic Made in Italy products, made with Certified Materials and designed by parents and children together for the needs of today’s families are not easy to communicate, especially for those who, like us, invest more in product quality than in advertising.
At zipandream.it we believe in responsibility and trust as conditions for a solid and lasting relationship with our customers. For this reason, we wanted to give our products a double guarantee for the benefit of those who buy them.
Double Guarantee 100% Satisfied or Refunded!
By purchasing your Zip&Dream now, you will have access to 2 types of guarantee:
If for any reason you are not completely satisfied within 14 days send the Zip&Dream back, and I will personally guarantee you a full refund of the purchase price by bank transfer.
HOW DOES THE GUARANTEE WORK?
Buy your Zip&Dream and try it in the comfort of your home for two weeks. If you’re not satisfied, you can return it and we will refund the total amount paid today.
Right away.
Without ifs and buts.
Without bureaucracy, emails or forms to fill out.
Contact us to organize the return at: NewFairy s.r.l. to the address: Via Zeuner 5, 20822, Seveso (MB), and as soon as we receive the package, we will refund the amount paid.
Up to 6 months from purchase we will provide free assistance in the event of any problem with the product (for example a defective zip). We will repair or replace the product with a new laboratory one and you will only pay the shipping costs!
HOW DOES THE GUARANTEE WORK?
Write to us within 6 months from the purchase at [email protected], attaching the photos of the problem. We’ll get back to you within 48 hours to agree on the free repair by our laboratories or the management of returns in the presence of manufacturing defects: in this case we will send the new one back within 5 days from the request to access the warranty.
